Deceased Woman Is Notified That Dying Is Against PayPal’s Rules… F’real

Ashley (Kimber)


That’s just the PayPal motto. I don’t make the rules, I just report them.

Seems kinda harsh… but PayPal wrote a letter addressed to a woman who had recently died of cancer that, in a nutshell, said just that.

OOMPH. Not a good look, folks.

According to the Daily Caller: 

PayPal wrote to a woman in the U.K. who died of cancer that her death broke its rules and the company might take legal action against her.


The company has since apologized, giving the grieving husband who received letter in the mail a number of reasons as to how the letter could have possibly been sent to him.

PayPal said it could have been human error, a bad letter template, or a bug, The BBC reported Tuesday.

What kind of “bug” sends mean collection letters to dead people? I definitely think this is a case of a WILDLY insensitive employee.

I’m sure the husband who just lost his young wife to cancer was THRILLED to open the following letter:

“You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased… this breach is not capable of remedy,” PayPal wrote in a letter mailed to Lindsay Durdle, who died May 31, at the age of 37.

The company sent the letter to notify Lindsay Durdle that she owed PayPal 3,240.72 pounds (4,296.28 U.S. dollars).

Um…They’re right. Her death is “not capable of remedy.” And while I do understand that PayPal wants their money… they could have DEFINITELY gone about this in a way that didn’t make them FLAMING A-HOLES.

They’ve apologized.

“We apologize to Mr. [Howard] Durdle for the distress this letter has caused,” a spokesman from PayPal said, adding that the company is making it a “priority” to look into the issue. “We are urgently looking into this matter, and are in direct contact with Mr. Durdle to support him.”

While the husband is taking it with a level head… he explains why others may not feel the same way.

“I’m in a reasonable place at the moment – I’ve got quite a level head on my shoulders – and am quite capable of dealing with paperwork like this,” Howard Durdle said. “But I’m a member of the charity Widowed and Young, and I’ve seen first-hand in there how a letter like this or something like it can completely derail somebody.”

“If I’m going to make any fuss about this at all,” Howard Durdle added, “it’s to make sure that PayPal – or any other organization that might do this kind of insensitive thing – recognize the damage they can cause the recently bereaved.”

PayPal wrote off the debt while it looks into the issue.